Head of General Correspondence

We are recruiting for a Head of General Correspondence, based at Clarence House.
 
This role provides an exciting opportunity to deliver strategic and operational leadership for the correspondence function, across the Households that we support.
 
The successful individual will oversee the team that manages the correspondence process ensuring that the tens of thousands of letters received are handled promptly and appropriately.  You will need to be organised, implementing and overseeing the process for replying to all correspondence ensuring that robust and deliverable plans are in place for major events and strategic issues are identified and managed.
 
The role will also be responsible for ensuring that the department makes best use of technology, so that replies can be made in a timely fashion and carefully recorded. The role will work closely with the communications team and the wider household to ensure the consistent approach expected. 

The Household believes that the diversity of modern society is its greatest asset. We reflect this in policies to attract, employ and reward the very best talent, regardless of gender, race, ethnic or national origin, disability, religion, sexual orientation or age. Our recruitment process enables us to recruit from the widest available pool with an approach which is fair, open and accessible.

It is important to us that all employees are able to contribute to their maximum potential and that we can draw strength from our diversity. That is why we are continuing work to make our organisation diverse and inclusive.   

The successful candidate will be an experienced people manager, who is practiced in leading a busy team and overseeing continuous improvement, preferably in a correspondence or similar function.  

You will have excellent written and verbal communication skills and the ability to maintain confidentiality and exercise tact and discretion at all times. You will also have advanced IT skills, and experience using case management systems, or similar. 

Core hours are 37.5 per week, with such additional hours as are necessary for the proper fulfilment of duties or to meet unexpected and urgent demands.